1. Information We Collect
When you place an order or interact with our website, we may collect the following types of information: Contact details (full name, WhatsApp number, email address) provided at checkout; Order information (product selected, Player ID, UID, Zone ID, server region, account identifiers) needed for delivery; Payment references (payment method, transaction ID, payment screenshot) uploaded for verification; Support communications (messages, attachments, chat transcripts) when you contact us; and Technical data (IP address, browser type, device information) collected automatically when you visit our website for security and analytics purposes.
2. How We Use Your Information
We use the information we collect for the following purposes: Order fulfillment — to verify payment, deliver digital products to your specified account, and confirm delivery; Customer support — to respond to your inquiries, resolve issues with orders, and provide assistance; Fraud prevention — to detect and prevent fraudulent transactions, unauthorized access, and abuse of our services; Communication — to send order confirmations, delivery updates, and important service announcements (we do not send marketing emails without your consent); and Service improvement — to analyze website usage patterns and improve our platform's performance and user experience.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances: Service delivery — sharing Player IDs, UIDs, or account identifiers with authorized game top-up suppliers solely for the purpose of fulfilling your order; Payment verification — sharing transaction references with payment processors (eSewa, Khalti, etc.) when needed to verify a payment; Legal compliance — disclosing information when required by Nepali law, court order, or government regulation; and Business protection — sharing information to protect the rights, property, or safety of GamePasale, our customers, or the public.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Essential cookies are used for website functionality such as maintaining your shopping cart, processing payments, and ensuring site security. Analytics cookies (such as Google Analytics) help us understand how visitors use our site so we can improve it. Advertising cookies (such as Google AdSense) may be used to display relevant advertisements. You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
5. Third-Party Services
GamePasale integrates with third-party services that have their own privacy policies. These include: Payment gateways (eSewa, Khalti, IME Pay, Fonepay, ConnectIPS) that process your payments; Google services (Analytics, AdSense) that collect anonymized usage data; Social media platforms (Facebook, TikTok) when you interact with our social media links; and Chat services (chatbot and live chat widget) that facilitate customer support. We encourage you to review the privacy policies of these third-party services.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Order records and payment references are retained for accounting, tax compliance, and dispute resolution purposes. Customer support communications are retained to maintain a support history and improve service quality. When information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal data by contacting our support team, subject to legal retention requirements.
7. Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information: Access — you can request a copy of the personal data we hold about you; Correction — you can ask us to update or correct inaccurate information; Deletion — you can request that we delete your personal data, subject to legal obligations; and Restriction — you can ask us to limit how we process your data in certain circumstances. To exercise any of these rights, contact us at support@gamepasale.com. We will respond to your request within a reasonable timeframe.
8. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS) for data transmission, secure server infrastructure, access controls limiting employee access to personal data, and regular security reviews. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We recommend that you do not share sensitive account access credentials (such as game account passwords) with us or anyone else.
9. Children's Privacy
GamePasale's services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. Many of our customers are parents purchasing game top-ups for their children. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately so we can remove such data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page, email us at support@gamepasale.com, or reach out via WhatsApp. Our support team is available to assist with any privacy-related inquiries.
